Every year, Baltimore City welcomes hundreds of immigrants and refugees. Our new residents are diversifying our neighborhoods and business corridors. Removing language barriers to essential services and resources through Language Access is part of our continued and integral commitment to equity, inclusion, and creating the conditions that allow New Americans to thrive.  

We consider this toolkit as a starting point with continuous space for growth and progress. We hope you find the toolkit helpful in identifying resources, tools, and best practices when assisting LEPs.  

We welcome your feedback, suggestions, and questions. Please e-mail us at Language.Access@baltimorecity.gov 

Additional Resources  

Here is a condensed list of the links and contact information to help you successfully implement language assistance services in Baltimore City: 

• MIMA Resources
  • The language access toolkit is also available to download in PDF format.
  • Welcome Guide with a list of immigrant service providers 
  • Visit MIMA main website
  • Feel free to email MIMA if you have questions, concerns, or want more information regarding Language Access 
• Baltimore City Data Dashboard  
• Visual graphics to inform residents about language access 
  • iSpeak logo use in color, or black and white
  • iSpeak cards for residents available in the City’s core languages: Spanish, French, Mandarin, Korean, and Arabic
  • iSpeak posters in resident-facing city buildings and offices in 8.5” x 11” and 11” x 17”
  • iSpeak cards for city employees doing fieldwork
• State of Maryland Language Contract Information
• Federal Guidelines for Language Access Compliance  
  • Department of Justice Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons
  • Executive Order 13166
  • Additional resources for serving LEP individuals - lep.gov
• Welcoming America